Billing & Subscription Policy

Last updated: March 2026

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Subscription Plans

 

RosterLoop offers subscription-based plans billed monthly or annually.

Plans may include limits on the number of active users within an organization.

 

Payment Processing

 

All payments are securely processed through Stripe.

 

Subscriptions automatically renew unless cancelled.

 

Failed Payments

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If a payment fails:

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• RosterLoop will retry the payment

• the account owner will receive notification emails

 

If payment remains unresolved, the account may be restricted or cancelled.

 

Plan Changes

 

Customers may upgrade their subscription plan at any time.

Downgrades may take effect at the next billing cycle depending on system usage.

 

Cancellation

 

Customers may cancel their subscription at any time through the billing settings in their account.

After cancellation, the account enters read-only mode and data retention rules apply.

 

Refunds

 

RosterLoop generally does not provide refunds for partial billing periods unless required by law.

Contact

 

For billing questions contact: billing@rosterloop.com