Data Retention Policy

Last updated: March 2026

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This policy explains how long RosterLoop retains customer data.

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Active Accounts

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RosterLoop retains scheduling data, user information, and system logs for active accounts as long as the subscription remains active.

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Cancelled Accounts

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When a customer cancels their subscription:

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• The account is placed in read-only mode

• Data remains available for export or reactivation

 

RosterLoop retains customer data for 60 days after account cancellation.

 

During this period, customers may:

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• reactivate their subscription

• export their data

 

After 60 days, all customer data is permanently deleted from the primary system.

 

Payment Failure

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If payment fails:

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• customers will receive email notifications

• the system will attempt to retry the payment

 

If payment is not resolved, the account may be restricted or cancelled.

 

Backups

 

Data may remain in encrypted backups for up to 30 additional days before being permanently removed.

 

Data Export

 

Customers may export their data in standard formats such as CSV or Excel during the retention period.

 

Permanent Deletion

 

After the retention period expires, RosterLoop permanently deletes all associated customer data.

 

Deleted data cannot be recovered.

 

Contact

 

For data requests or questions, contact: support@rosterloop.com